Call Us On: 08458605908 Mon – Fri 9am – 5pm

Frequently Asked Questions

Please have a read through our FAQs if you have any queries about our radiators or the service we provide.

We hope you are able to find the answers to your questions below, if not please get in contact and we will respond to your request as soon as possible.

How quickly will I receive my order?

If you are located on UK mainland, you will receive your order the next day if chosen at the checkout or up to 2 working days if choosing the free delivery option. If you are located in addresses such as Scottish Highlands, Northern Ireland, etc. It will be 2-day service.

What if I miss the delivery?

If you are not in, UPS will either leave with a neighbour, in a safe place (please leave note for courier if safe place is required) or they will try up to 3 working days in a row. They will try between the hours of 9 and 5pm. If not in after 3 attempts, the order will return to ourselves.

Can I return an item?

Not a problem whatsoever, we offer a 30-day money back guarantee on all orders. It is up to yourself to return it or we can arrange a collection at a set fee.

Do you ship overseas?

Yes, we can ship anywhere in Europe, please contact us prior to ordering and we can calculate a shipping quote for you.

Do you provide a VAT invoice?

Yes, we are a UK based company and all customers are provided with a VAT invoice.

Can I collect?

Yes, not a problem to collect if you know exactly what you require and its in stock. Please call to double check before hand.

What is a BTU and how might I work it out?

BTU stands for British Thermal Unit, with this you can ensure you do not end up overheating a small room with excessive radiators or undercooking a huge room with a single, small unit.

What can I do if the radiator I require has not got enough output for one of my rooms?

Instead of choosing a large radiator, you should choose a variety that has a second panel or layer. This additional row can easily increase the amount of heat given off in that room.

In oddly shaped rooms, you will most likely need to add another radiator to make up any heating shortfall.

We always recommend contacting a heating engineer for correct advise.

Where should I locate my radiators?

The location of radiators has normally been beneath the window or along the coldest part of your wall.

Basically, heat is circulated around a room on convection currents. This is because heat from the radiator warms up the cool air from the window, which circulates towards the ceiling and back down to the middle.

This is then met by warmth from the radiator and the natural heating and cooling cycle creates a current in the room. Alternatively, you can place the radiators at either side of the window or install a long radiator against a feature wall.

Can I bend radiators to fit into an existing bay window or curved wall?

We do not supply a radiator that bends. You can always consider using a series of smaller radiators to make up the total length and shape of the bay. This is also cost effective as curved radiators carry a premium on standard radiator prices.

Who will install my radiators?

All our radiators can be installed by any qualified plumber. We recommend using a Gas Safe accredited plumber, or an electrician for certain wiring tasks.

How should I clean my radiators?

On all our radiators I would recommend standard non-harsh household cleaners. Non-harsh chemicals exclude bleach or other abrasive elements.