How long will my delivery take?
We offer a fast and free delivery service on all orders; our standard delivery will take between 1 – 3 working days.
Is next day delivery free?
To guarantee a next day delivery, you must pay the next day delivery charge. All our delivery options can be seen on our Delivery Information page. Please note: you must order before 2pm to ensure delivery the next day.
Do you ship overseas?
We can ship overseas, however; you would need to contact us in advance to obtain a delivery quote. You cannot place an order via our website to an overseas address.
Will I be contacted about my delivery?
Yes, you will be sent a text message with a delivery timeslot for your order. If the timeslot on your message isn’t convenient, please get in touch and we can rearrange an alternative delivery date at your convenience.
What happens if I miss my delivery?
The action taken depends on the shipping company used. If a third-party courier delivers your order and you are not home, they will attempt again on the next working day. If a Radiator Outlet delivery driver delivers your order, a card will be left with several re-delivery options, as well as details for how to contact our delivery team directly to rearrange.
What happens if I am not home for the delivery?
If a third party shipping company is doing your delivery, they will take it back to the depot and deliver the next working day. If a Radiator Outlet delivery driver is delivering your order, they will attempt to call you on the number provided. Assuming we can reach you, they will adhere to your request and leave in a safe place, with a neighbour, etc.
Will I get a timeslot for my delivery?
Yes, we send a text message to the number provided to us at checkout with an accurate day and timeslot.
Do you deliver on a weekend?
We can deliver on a Saturday, but this option would need to be selected at checkout. In busier times, the Radiator Outlet team may deliver your order on a weekend, this is subject to the time of year. But, we would advise that a weekend delivery is only guaranteed if selected at the time of order.
How do I modify my order?
Contact our team as soon as possible if you need to make any amendments to your order. We process all orders swiftly, so if we have already shipped your order, we are unable to amend or refund until the unwanted items have been returned to us.
Can I cancel my order?
Yes, exactly as above.
I have an issue with my order, what do I do?
If you encounter an issue of any kind, the fastest way to resolve would be via our Help Centre. If you contact us that way, a member of our team will investigate your issue and get back to you promptly.
What time is the cut off for urgent order?
Our daily cut off is 2pm. If you have an urgent request and it is after this time, please call us and a member of our team will confirm if we can dispatch an order after this time for you.
I want to collect my order from store?
We offer collect from store as an option at checkout, simply place an order online and select Collect from Store. You will then receive a text message confirming your order is ready for collection. You are also welcome to visit us and place the order in person; however, we only accept electronic payments.
Also, kindly note. If collecting an order, please ensure you come between 8am – 4pm. Arrival outside of those times and our warehouses may not be accessible.
Are you open weekends?
Currently we are not open to the public on the weekend. However, this is something we are looking to do as we extend our showroom. Please check back for updates on this.
Where are you based?
We are based in Croston, Lancashire.
What payment methods can I use?
We accept all major debit and credit cards. Digital wallets such as Apple pay, and Google pay. Plus, PayPal and Klarna.
I am unsure if my payment was successful?
If you have placed an order and haven’t received an order confirmation email or ended up on our Thanks for your Order page, chances are your order hasn’t been successful. If this occurs, please contact our team and will be confirm this for you.
Can I place an order in store or over the phone?
Absolutely. If you come in store to place an order, please note we are only able to accept electronic payments. Also, if collecting products from us, please ensure you come between 8am – 4pm as our warehouses may be closed to access outside those hours. For telephone orders, please see the contact page for our telephone number. If the line is busy, simply leave a voicemail with contact details and a member of our team will get back to you.
Do prices include VAT?
Yes, all our prices are VAT inclusive.
What do I do if I am VAT exempt?
If you are a VAT exempt customer, please contact our team and a member of our accounts we will get back to you ASAP.
Can you supply a VAT invoice?
Yes, for invoices or anything accounting related, please contact us via our Help Centre and we will get back to you as soon as possible.
Do you offer a finance option?
Yes we do, we have both Paypal Credit and Klarna as finance options on our website. Once you select these options at checkout, your finance application is handled by PayPal and Klarna. The result of your application is in no way influenced by Radiator Outlet.
Are all items in stock?
Yes, our business is built on high quality radiators, in stock, and ready for rapid dispatch. It’s extremely rare that we have any stock issues, all items showing in stock on our website are in stock and available for immediate dispatch.
Do you have a showroom?
Yes, we have a showroom which has a range of sample radiators and accessories for viewing. If you want to see the different styles and colour options, a visit to Radiator Outlet might be beneficial. We also have staff on standby to offer advice should you need it.
Do you have installation instructions?
Yes, please see our Installation page for all fitting instructions, radiator care guides and warranty.
Do you offer a catalogue?
Yes, we have a full product catalogue available which we post nationwide free of charge. To get your copy, please complete our Request a Catalogue form and we will post it to you promptly.
Can you make custom products?
We can’t make radiators in different dimensions or styles to what are available on our website. However, via our MyDreamRadiator service, we can offer you multiple colour choices. If you are looking for a unique radiator, visit our MyDreamRadiator page and our creative team will work with you to achieve this.
I have a question about a product?
No problem, either call or email us and a member of the team will get back to you ASAP. To make it easier for us, it is always helpful if you include or make a note of the product SKU.
How do I make a warranty claim?
To make a warranty claim, simply complete the warranty section on our Help Centre page and a member of our team will get back to you promptly and resolve the matter for you.
I need to report a defective item.
The simplest way to report a defective item is via our Help Centre and we will get back to you quickly with a resolution. If your matter is urgent, you can also call us.
Are your radiators gloss or matte finished?
Our anthracite and black radiators are a textured matte finish. Our white radiators are a smooth finish, and the finish is somewhere between gloss and matte. All images on our websites are of the actual radiators you will receive, and the close ups accurately show the detailed finish.
What RAL colour are the radiators?
Our Anthracite radiators are RAL7015. Our black radiators are RAL7603. Our white radiators are RAL9016.
What colour is Raw Metal?
Our raw metal radiators are a unique finish. They are ultimately an uncoated radiator with a clear protective lacquer to protect them. As they are unfinished, each one will differ slightly, and they will have rust and small defects under the lacquer. They do look fantastic, however; if you want a unblemished painted finish we would advise you against choosing this option.
What are the radiators made from?
All our radiators are made from high quality steel. To ensure warmth, reliability and efficiency; all our radiators have a minimum thickness of 1.5mm.
What brand are your radiators?
All our radiators are Radiator Outlet branded radiators; with over 15,000 unbiased customer reviews, you can be sure you will be supplied with a radiator of the highest standard.
Can I clean my radiators?
Yes, we would encourage you to clean them. When cleaning, we would encourage you to use water and a damp cloth to avoid any damages to the surface. See our blog page for a cleaning walkthrough.
What is a landscape radiator?
A landscape radiator is a vertical radiator mounted horizontally. We find this variation popular and a great feature for large rooms. One thing to note when purchasing this radiator is that the inlets and outlets of the radiator will be underneath rather than on the side.
Do I need to service my radiators?
Yes. By flushing your system annually, you can be sure your radiators will function properly and last their full guaranteed lifetime.
What steps do I need to take look after my radiators?
Although radiators are a robust item, they do need care. If you need assistance on looking after your radiators, please click here and ready through our installation guide.
How do I know your radiators are good?
We think our radiators are fantastic, but don’t take our word for it. Browse our online reviews and you will see 1000’s of genuine reviews referring to the high quality of our radiators.
What is the delta rating of your radiators?
The BTU rating of our radiators is calculated at Delta 50.
Do the radiators include valves?
No, as valves differ in style and shape, it wouldn’t be possible to include a valve that suits everyone. Our radiators come complete with everything needed except valves. These will need to be purchased from our website additionally.
What valves do I need?
If you need assistance on what valve you need, the below blog includes an informative video:
If you still need assistance, then please get in touch and our technical team will be happy to assist.
Do I need to purchase anything extra?
No, our radiators include the brackets, fitting kit, bleed plug and air vent plug. The only additional thing you will need is valves.
Are Electric radiators Wi-Fi?
Currently they are not Wi-Fi operated but we do have separate heating elements available which would convert them to Wi-Fi operated. Our Wi-Fi heating elements can be found in our radiator accessories category.
What does my order status mean?
We have various order statuses as your order processes through our warehouse. If you have received an order update and you are unsure what it means, please read our Order Overview page via the below link and that should explain the current status.
A product is showing out of stock.
In the rare event that an item is out of stock, please contact us via phone or email and a member of our team should be able to confirm if this is the case and when the item will be back available. In some cases, it could be a technical glitch so certainly worth getting in contact to check.
I am having issues completing checkout.
If you are having issues checking out it could be a technical issue, although rare, it can happen. If you need to place an urgent order, please call us and we can take your order over the phone and dispatch immediately. If the order isn’t urgent, if you try again the following day it is highly likely the issue will have been resolved.
Is your website secure?
Yes, we take customer data seriously and ensure our website is as secure as it can be. We have security software always monitoring our website and constantly upgrade our platform to adhere to the latest PCI standards.
Do you have any discount codes?
If we are running any kind of promotion, it will be promoted throughout our website and on our official social media channels.
Why can’t I enter my overseas address?
As standard, our website will not accept overseas orders. If you are overseas and want to place an order with us, you need to contact us in advance so we can provide you with a shipping quote to your destination.
Website is not loading on my device.
It could be a technical glitch which can occasionally occur, however most technical glitches are fixed within a few hours. If you are still having issues, we would encourage you to clean your cache or try on a different device.
Where do I find help pages?
Our help pages such as Contact Us, Help Centre, Etc can be found on the footer at the bottom of our website.
Do you offer trade accounts?
If you are in the trade and interested in using Radiator Outlet products, then please get in touch. Although we don’t have trade accounts as such, we have numerous trade customers whom we offer discounts to and a dedicated customer support service.
Do you have a freephone number?
Yes, we do, you can reach us on 01257 446140
Can I request a call back?
Yes, if you go to our Help Centre, simply fill in the Request a Call-back form.
I want to make a complaint.
Should you wish to make a complaint, please email your issue or concern and a member of our team will get back to you ASAP. Our contact details for both email and regular mail can be located on our Contact Us page.
Are you on social media?
Yes, we are, to browse our official channels, please click the relevant logo on the below website footer and you can see what we have been up to and our latest news.
I have won a Radiator Outlet competition.
Congratulations! To claim your prize, please ensure you are corresponding with our official social media accounts. If you have won a competition, we will never ask for sensitive information from you. If something seems unusual, please email us or call us directly.
How do I know if an email is genuine?
If you are corresponding with us, please make sure you are emailing, calling or messaging one of our official channels, phone numbers or email. We never ask for sensitive information, if you feel something untoward, then please get in touch with us via an alternative method and we can verify.
Why do you promote carbon neutral?
Because we must do our bit. Through Ecologi, we offset all our employees carbon footprint and the carbon footprint of all our nationwide deliveries. Our contribution to the planet can be seen via our public profile on Ecologi.